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Supermarkets Turn To “Experiential Retailing” To Grow Market Share

August 15, 2016: 12:00 AM EST
Though 25 percent of U.S. grocery shoppers say they are spending more at supermarkets, Mintel data show otherwise. Consumers are actually more likely to shop for groceries at other channels, like mass merchandisers, warehouse clubs and drug stores. Nearly two in five consumers shop secondarily at Walmart, the highest retailer “also shopped” for groceries. Total U.S. multi-outlet sales of groceries will rise 2.5 percent this year to $652 billion, but supermarket sales will grow only 1.9 percent to $317.8 billion. The result? To compete, grocers are turning to innovation and experiential retailing to hold onto or grow market share. For example, ShopRite in Morristown, N.J., offers an in-store restaurant, juice bar, oyster bar and a daycare center for shoppers with children. A store in Hanover Township (N.Y.) includes a fitness studio and a cosmetologist on weekends.
Diana Smith, "US Grocery Stores Struggle To Keep Up", Blog entry, Mintel, August 15, 2016, © Mintel Group Ltd.
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