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Amazon Unit Zappos Tests Digital Shopping Assistant

July 28, 2014: 12:00 AM EST
Online retailer Zappos, a division of Amazon, is testing its Ask Zappos customer service. Designed to function as a personal shopping assistant, the service takes requests by processing images and looks for the product even if the retailer does not carry it. Ask Zappos allows customers to send images via Instagram or by a text message. It then returns a list of links to shopping sites.
Jill Krasny, "Zappos' New Secret Weapon: Personal Shopping ", Inc., July 28, 2014, © Mansueto Ventures LLC.
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