A Better Customer Experience Is A Major Marketing Priority These Days

Improving the customer experience in all marketing channels – making it seamless and connected – is a top priority among retailers and manufacturers because it leads to higher sales. Seventy-one percent of business execs ranked improving customer experience higher than increasing revenue, reducing costs, or other traditional goals, a Forrester survey found. Consumer behaviors, expectations, and demands continue to rise, and they are especially influenced by personalization, good prices, and efficient fulfillment. Improving customer experience is important in all channeles because: 94 percent do research online before visiting a store; 81 percent have looked up inventory on a retailer’s website, 80 percent won’t visit a store if product availability isn’t shown; 93 percent have reviewed product ratings before purchasing; and 57 percent said loyalty often drives a purchase.  [ Image credit: © Wikipedia  ]